Return & Refund Policy

Return & Replacement Policy

At Solvexaa, we design and curate products to solve real, everyday problems.
Because we operate as a direct-to-consumer brand, our return policy is clear, fair, and built to keep prices honest for everyone.

Please read this page carefully before placing an order.

Our Policy at a Glance

  • 7-day replacement for defective or damaged items
  • No returns or refunds for change of mind
  • No cancellations after order is shipped

This policy helps us maintain quality, control costs, and deliver better value directly to you.

Replacement for Defective or Damaged Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts

You are eligible for a free replacement.

Conditions:

  • You must contact us within 7 days of delivery
  • Clear photos or videos of the issue are required
  • The item must be unused and in original packaging

Once verified, we’ll arrange a replacement at no extra cost.

No Returns for Change of Mind

We do not accept returns or refunds for:

  • Change of mind
  • Incorrect expectations
  • Ordering the wrong item
  • Liking the product less after use

This is common for curated, niche, and problem-solving products — and allows us to keep pricing fair and quality high.

Items Not Eligible for Replacement

Replacements will not be issued if:

  • The issue is reported after 7 days
  • Damage is caused by misuse or mishandling
  • Normal wear and tear are involved
  • The product was used or altered
  • Incorrect address details were provided

How to Request a Replacement

If your item qualifies, follow these steps:

  1. Visit our Contact Us page
  2. Share your order number
  3. Attach clear photos or videos of the issue
  4. Briefly explain the problem

Our support team will review your request and respond within 24–48 hours.

Shipping Costs for Replacements

  • If the issue is confirmed as our mistake → We cover the replacement shipping
  • If the issue is not eligible → Replacement may be declined

No hidden charges. No confusion.

Refunds

Refunds are issued only if a replacement is not possible.

If approved:

  • Refunds are processed to the original payment method
  • It may take 5–10 business days for the amount to reflect

Final Note

Solvexaa operates on a fair-use policy.
Any misuse of the return or replacement process may result in future requests being denied.

We believe in:
✔ Honest policies
✔ Clear expectations
✔ Long-term trust

And we appreciate customers who do too.

Questions?

We’re here to help — always.

📩 Reach out via our Contact Us page
🕒 Support hours: Business days